SKILLS and COMPETENCIES:
Excellent verbal and written communication skills
Customer Service skills
Problem solving skills
Organizational skills
Strong interpersonal skills
Ability to exercise sound judgment in any customer service scenario
Adaptability
Analysis
Customer Service Orientation
Functional Job Knowledge
Initiative
Judgment/Decisiveness
Managing Stress
Negotiation
Oral Communication
Persuasiveness/Influence
Planning and Organizing
Technical and Professional Competence
Work Standards
Written Communication
Working Relationships -
Maintain inter-department relationships to resolve client issues
Effectively communicate with both internal and external clients
Develop communication and working relationship with Supervisor
KNOWLEDGEABLE IN THE FOLLOWING PROGRAMS AND APPLICATIONS:
Several Versions of Siebel
Veeva - Cloud based siebel system
PeopleSoft Systems
Microsoft Active Directory - allows management of user accounts and groups
IDMS - web based employee creation tool used in automating the Active Directory profiles
CISCO VPN Clients
All versions of Outlook
Windows 98,NT,2000,XP,Vista, 7
Experience with project management
Mac OS 9 - 10.5
Microsoft Excel 2003 - 2010
Microsoft Word 2003 - 2010
Microsoft PowerPoint 2003 - 2010
Several versions of Lotus Notes
Symantec Client Security Suite
McAfee Security Suite